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COVID-19 UPDATE – NOVEMBER 2020
Due to the Covid-19 pandemic delaying our dispatch process, pre-order your TRIBUS watch for the end of January.
All TRIBUS watches are dispatched from our facility in Switzerland on an expedited courier service – and all shipping is included free of charge. You can expect the following delivery times:
GETTING YOUR ORDER TO YOU
When one of our Swiss colleagues dispatch your order, you’ll receive a confirmation email. This will contain tracking information that will update at each stage of your order’s journey. (Just received the email, but details aren’t displaying yet? Try again slightly later – these can take a little while to update.)
Any watch will be shipped on a signed for service, i.e. a signature will be required to confirm your order has arrived safely. NO SIGNATURE, NO DELIVERY.
If you’re not in when your order is due to be delivered, you’ll either be contacted with new delivery options (an alternative address, a different day etc). Otherwise, they’ll leave a calling card – you’ll need to bring that to your local post office or depot so that you can collect your order.
By the way, we don’t deliver on Sundays or bank holidays. Those are days of rest and the delivery people deserve a day off too.
We don't think you should have to deal with any unexpected charges, so to keep things transparent all sales taxes are included in your total at checkout. What you see is what you pay – leave any import fees to us. All you need to do with your order is sign for it when it arrives at your door.
So you’ve received your new TRIBUS watch, but decided it’s not for you (we don’t know who’s more disappointed right now). In this case, you have 30 days from the date of receipt to return it to us for a full refund.
To organise a return, please contact our Customer Services team. One of our colleagues will then discuss the next steps of the return process, providing you with instructions and a returns label. Please don’t send back any orders without contacting our team first – they’ll take care of everything.
Once your returned item has arrived at our Swiss facility, it’ll be inspected by one of our team. Please remember that items must be returned in box-new condition under the terms of our warranty – i.e. in its original packaging, with any films, tags and certificates that came with it.
We’ll be in contact once your return has arrived. We’ll then look to issue a refund within 14 days. Funds will be refunded back onto the original method of payment, i.e. debit or credit card, Paypal etc.
TRYING A DIFFERENT MODEL
Have your eye on a different TRIBUS release? Swapping one new model for another can be arranged. When you contact our Customer Services team, they’ll arrange for the original item to be returned to our Swiss facility for inspection. Once all checks are complete, a full refund will be issued provided the item has been returned to our specification. This will then allow you to place a new order via our website.