WHAT'S ON YOUR
MIND?

GUARANTEE

What is your guarantee?

You’ll receive a 3 year warranty with your watch; if you have any issues, we’ll repair or replace its movement or parts free of charge (subject to inspection by our technicians).

If you have your watch serviced by us within 3 years of its initial purchase, its movement will be covered under warranty for another 3 years.

You also have 30 days from the initial arrival of your order to return it for a full refund, provided it is returned in box-new condition under the terms of our warranty – i.e. in its original packaging, with any films, tags and certificates that came with it.

I've purchased or received a Tribus from somebody else. What do I neeed to do?

Your first step should be to register the watch as being yours – this ensures we have your details in our records in case you need to contact us about your warranty. To register your TRIBUS in your name, visit here.

ORDERING

What does pre-order mean?

If a model is shown as being on preorder, we’re waiting for it to come into stock. An estimated dispatch date will be displayed alongside. As the saying goes, good things come to those who wait.

Can I amend my order?

If you need to change part of your order, please contact our Customer Services team straightaway – we may be able to make last-minute changes if it hasn’t been dispatched from our Swiss facility yet. If it’s already on its way, you’ll need to reject the package upon delivery, and it’ll be returned to us. We can then resend the amended order once the original has arrived back.

Do you have a loyalty scheme?

We do! You can find our TRIBUS Rewards page here.

PAYMENT INFORMATION

What payment methods do you accept?

We currently accept Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard, Maestro, American Express, PayPal and Paypal Credit, Google Pay, Apple Pay and Shop Pay. All transactions are secure and encrypted.

When will my payment be taken?

Payment will be taken upon placing your order.

Do you offer interest-free finance?

Using Shop now pay later with Klarna, you can spread the cost of a new watch over a number of monthly instalments on orders over £500. Select the Klarna payment option at checkout and follow the instructions – they’ll get straight back to you with an answer. Please note our finance option is only available to our UK customers.

DELIVERY

Which countries do you deliver to?

We are able to ship worldwide.

Can I track my order?

When we dispatch your order, you’ll receive an email with tracking information. Click the link in that and follow the updates from there.

How does my order arrive?

It’ll arrive in a plain outer box. As our delivery methods are insured, it’s no signature, no delivery.

What is included in my watch's packaging?

Everything you need: your new watch, and its warranty card. That’s it. We’re getting rid of any unnecessary paperwork or product manuals – Certificates of Provenance are an exception – as part of our efforts to minimise our environmental footprint. Everything you need is accessible online through the link on your warranty card.

How much does my delivery cost?

Our express worldwide shipping is free.

How long does dispatch take?

Your order will be shipped from our facility in Switzerland, and we’ll aim to dispatch it within 2 days (provided the items in your order are in stock). It’ll be delivered worldwide within 2-7 business days.

What delivery company do you use?

We work with couriers including DHL, Fedex and UPS to deliver our orders quickly and safely.

What is your returns policy?

When you receive your order, you have 30 days to decide whether you’re happy with it. If it’s not love at first sight, you can request a return through our Customer Services team. We’ll organise a worldwide collection, and one of our team will be in touch once we’ve received it back to arrange a refund.

Will I be charged duty?

No. We don't think you should have to deal with any unexpected charges, so to keep things transparent all sales taxes are included in your total at checkout. What you see is what you pay – leave any import fees to us. All you need to do with your order is sign for it when it arrives at your door.

WATCHES

Where are your watches made?

Our watches are Swiss-made – including their cases and movements. Any repairs or servicing will also be completed in Switzerland.

How do I service my watch? And how often?

We recommend you send your watch back to us every 3 years to ensure it maintains its best timekeeping. To do this, contact our Customer Services team who will then arrange its collection so it can serviced by our Swiss watchmakers.

Having your watch serviced within 3 years of its initial purchase will then mean its movement is covered under warranty for another 3 years.

What is a chronometer?

The term ‘chronometer’ is given to a movement of a watch that has been tested to guarantee elite levels of precision. In the case of a chronometer-certified mechanical movement, each has a tolerance (i.e. the permitted time it could gain or lose) of just -4/+6 seconds per day – that’s +99.994% accuracy!

What does COSC mean?

The Contrôle Officiel Suisse des Chronomètres (COSC, or Official Swiss Chronometer Testing Institute) is the Swiss body responsible for testing and certifying Swiss-made chronometers. As a nation proud of its reputation for precision, COSC ensures that all Swiss movements leaving its premises fall within the most accurate of tolerances.

Each movement is tested over a series of days in different temperatures and positions to ensure that it continues to tell the time accurately throughout. Once it has passed all of these tests, COSC prints each of these statistics on a certificate that is then supplied with the movement.

What is a complication?

A complication is a term used in watchmaking, but don’t worry – it isn’t anything negative. In fact, a complication refers to any feature that exists beyond the bare essentials of an hour, minute and seconds hand, providing additional functionality for a user to complement their needs and lifestyle.

Examples include a small second subdial, the more traditional alternative to a centralised seconds hand; GMT functionality, allowing the tracking of multiple timezones; or a power reserve indicator, displaying the remainder of a movement’s stored energy so your watch doesn’t stop unexpectedly.

Are your watches waterproof?

All of our watches are waterproof to depths of at least 150 metres (15 ATM). The water resistance for each watch is listed in the specification section on its product page.

What sizes are your watch cases?

Our partners told us they didn’t like holding anything too big or too small. We assume they were talking about watches, so ours measure in at 41mm.

Can I engrave my watch?

We don’t offer any kind of engraving service. If this is something you’d like done, we’d recommend having the work done by an engraver you know and trust.

I've engraved my watch can I still have a refund?/p>

We won’t refund any watches that have been engraved. Would you expect a refund on a new car you wrote off? Sorry.

What is the difference between a chronograph and a chronometer?

To keep it simple: a chronograph watch combines normal timekeeping with additional stopwatch functionality that allows you to record elapsed time using pushers and subdials

On the other hand, a chronometer is about the pursuit of accuracy. To be chronometer-certified, a mechanical movement needs to be accurate to within -4/+6 seconds per day. Each one is tested in a number of temperatures and positions over 15 days by the Official Swiss Chronometer Testing Institute, or COSC. If they pass, they receive an official certificate stating their timekeeping statistics.

STRAPS

How can I change a strap?

With in-built quick-release pins, our leather and rubber straps can be swapped over with a finger in seconds. For our metal bracelets, you’ll need a springbar tool to change it on or off.

What wrist size do your straps fit?

Our straps will fit wrist sizes between 16cm and 23cm.