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When you buy one of our watches, you’re not just receiving a watch; you’re buying into a service like no other. The TRIBUS Guarantee sits at the forefront of that commitment. It’s split into three parts:
1. Beyond the fact that your watch is Swiss-made (an indicator of quality in itself), its movement is protected by a 3 year warranty. This means that in the unlikely event you encounter any problems, we’ll repair or replace the movement or part in question as necessary. To do this, we’ll arrange for your watch to be returned to our Swiss facility. If the repair work/replacement does not fall under the terms of our guarantee (for example, our Swiss technicians diagnose the issue to be the result of user fault), a cost may be incurred.
2. We recommend you have your TRIBUS watch serviced every 3 years. If you have your watch serviced by us within 3 years of its initial purchase, its movement will then be covered under warranty for another 3 years.
3. We also recognise it’s tough to buy a watch without having seen it on your wrist. To keep your mind at ease, you have 30 days to return your watch from the date of its arrival. You will need to return it to us in brand new condition, complete with its box, tags, stickers and any certificates. We can then offer you a refund. (Please be aware that if you return a watch but our team diagnose any scratches or signs of wear, we will not be able to offer a full refund.) Alternatively, if you would like to try a different model, this would need to be purchased separately.
If you have any other questions, please email our Customer Services team.