TERMS AND CONDITIONS

ABOUT US

We are TRIBUS, a brand of luxury watchmakers with manufacturing in Switzerland, a company registered in England and Wales under the reference: 12355706. Our HQ is located at 1 Stanley Street, 3rd Floor, The Muskers Building, Liverpool, United Kingdom, L1 6AA.

Our VAT Number is: 348 9996 16

Please note that throughout these terms we will refer to TRIBUS as “we” or “us” to avoid any confusion.

The purpose of this page is to provide you (the customer) with information about us and the legal terms and conditions “Terms” on which we sell any of the products on our website “Our Site” to you. These Terms will apply to any contract between us for the sale of products to you and have been designed to ensure that both parties are fully protected. Please read these Terms carefully and make sure that you understand them before ordering any products from us. Should you require any further assistance or have any questions about our policies, you can find out more on our Help pages (these form part of these terms), or you can contact our Customer Services team.

We keep these terms and Help pages updated and we amend them every so often. Not that we mean to be sneaky, but please do check back in before you shop because the latest set will apply.

We will amend these Terms from time to time, therefore we would recommend that every time you place an order using our site you take the time to carefully read through this page and understand that you are bound by terms at the point of ordering.

Should you wish to print these terms, the option is available to do so.

ABOUT YOU

By ordering any of our Products, you acknowledge that you are 16 years of age or older and you agree to be bound by these Terms and Conditions.

You must be able to provide a credit or debit card or payment option that we accept in order to process the payment; we currently accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.

You must be authorised to use that credit or debit (e.g. you are named as the cardholder or you have permission to use it from the account holder)

As a consumer, you have legal rights in relation to Products we sell to you on our site that are faulty or not as described. Nothing in these Terms will affect your legal rights.

PLACING AN ORDER:

All orders are subject to the usual pre-authorisation checks on your card, this is to ensure sufficient funds are available for the purchase. Once the order has been processed you will receive a confirmation email acknowledging receipt of your order.

We only accept your order once payment has been approved and we have debited the required amount from the payment card. Once the payment has been taken, the contract is valid with these terms in place.

Should you wish to amend or cancel your order, this can be done, however the timings may depend on:

  • If your order has already been dispatched
  • Busy periods e.g. Christmas
  • Your chosen delivery method

If we are unable to amend or cancel an order before it has been dispatched, we would need the item to be returned and back in our possession before we are able to fulfil the amendment or refund. Please see our Returns section for further information.

All orders are subject to availability and confirmation of the order price. We will be sure to notify you in the unlikely event of any delays or issues.

TRIBUS has the right to refuse or cancel an order, even if that order has been previously confirmed. There may be rare occasions where we must freeze an account or stop an order on the system, this is usually a preventative measure to reduce the risk of fraud. e.g. if we have identified something unusual in regards to a payment method or delivery address. In this instance we would notify you of the problem and the action required to proceed. You would then contact the customer service team, who would look to resolve this straight away.

PRICES AND PRODUCT DESCRIPTIONS

At TRIBUS we will always try to ensure that all product descriptions and prices are absolutely correct, however we understand that mistakes can happen and we must take human error into consideration. Should you place an order for an item and subsequently discover that there are inaccuracies or any information is not completely correct, please do not hesitate to contact us so that we can rectify any issues. This may also result in the option of refunding/changing your order as necessary.

The total value of your order will be determined by the following:

  • Delivery Option
  • Delivery Address
  • Delivery costs 

All additional charges will be clearly shown during the checkout process and included in the “Total Cost”.

Please Note: Prices include VAT (where applicable).

WARRANTY

All watches purchased through our site are supplied with our warranty. This means that its movement and parts will be free from manufacturing defect for at least 3 years. For more information, please visit our TRIBUS Guarantee page. This warranty is in addition to and does not affect your legal rights.

DELIVERY

We are pleased to offer free worldwide delivery on all of our orders. 

Being a watch brand, we understand that time is crucial. However, sometimes deliveries can become delayed due to factors outside of our control. Should any issues arise we will always try our best to keep you updated and provide the facilities to track the progress of your order.

If further assistance is required, please read our Delivery and Returns Page or get in touch with our Customer Services team.

IMPORT DUTY/TAX

We don't think you should have to deal with any unexpected charges, so to keep things transparent all sales taxes are included in your total at checkout. What you see is what you pay – leave any import fees to us. All you need to do with your order is sign for it when it arrives at your door.

INTEREST FREE CREDIT WITH KLARNA

If you’re using Klarna to help pay for your order, please be aware it is only available to customers aged eighteen (18) years old or above, with any limits and options dependent upon respective models and values. To pay using Klarna, you’ll need to be able to pay the required monthly amount via Direct Debit for the length of time selected at checkout. You’ll need to provide both a mobile number, so that Klarna can contact you if necessary, and an email address, so that Klarna can send you your payment statement.

It’s important that you provide the correct details to ensure you receive the relevant payment information. Finance as a payment method is provided through our external partner, Klarna. If your application is successful you will enter into a Credit Agreement with Klarna. Finance is subject to status. From time to time, we may vary the terms of our finance offer at our discretion. To be eligible to apply for finance, you must be 18 or older and the card you use for payment is valid and issued to you. Other conditions may apply and we cannot guarantee that your application will be accepted. We reserve the right to withdraw finance on certain products at any time.

Further information and Klarna's user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

RETURNS AND REFUNDS

In the world of watches, you can never be completely sold on your new purchase until you’ve seen it on your wrist. We understand this, therefore our returns policy allows you a full refund providing that the item is returned to us in its original condition, within 30 days of receipt. We accept returns for free, subject to the rules below:

  • If you request a refund and return the item within 30 days, we will provide a full refund via the original payment method
  • We aim to process each refund within 14 days of receiving the returned item
  • Should you request a refund for an item within the above time frame but you cannot return it within the 30 day window, please get in touch via our customer service team. Please note, this will be at our discretion.
  • TRIBUS do NOT accept returns for unwanted items after the relevant returns period above.

WHAT HAPPENS TO MY RETURN IF I ORDERED USING KLARNA?

If you’ve placed an order with Klarna, it’ll take an extra couple of days to cancel, but you’ll still receive a full refund provided the item has been returned to our specification. If you cancel your order with any payments outstanding, once TRIBUS has received and processed the returned item, Klarna will cancel any future scheduled payments as well as refund any amounts due.

USE OF PROMOTIONAL CODES/DISCOUNTS

Please note that TRIBUS only allows one form of promotional code or discount, including our TRIBUS Rewards points, to be used per order. If you attempt to use more than one code or discount when making your purchase, you will be unable to checkout. If TRIBUS has offered a set discount on an item, this will be the only usable promotion available.

ORIGINAL CONDITION

All returned items should be sent back to us in their original condition together with the original packaging and all TRIBUS tags and certificates.

We have a dedicated team in Switzerland to thoroughly inspect all returned items. Any form of damage or scratches may result in your refund request being rejected, as well as any missing items or insignia. In some cases we may choose to reduce the refund amount to reflect the condition of an item should we deem it to be de-valued.

None of this affects your statutory rights.

FAIR USE

Whilst we do not wish to, should we suspect any end user of returning orders having repeatedly worn them we will consider deactivating any associated accounts. If you wish to contest this please get in touch with Customer Services to rectify this.

If your account has been deactivated and you need to make a valid return, please contact Customer Services. They will give you a returns label and instructions. Please be aware that you will be responsible for the cost of returning the goods to us.

Please note: TRIBUS reserves the right to take legal action against you if the items you return do not correspond with the items that were ordered.

YOUR INFORMATION

Our Privacy policy dictates how we will use customer information. All customers will have access to their own personal accounts and will be able to edit any relevant changes e.g. changes in address, payment information or marital names, all of this can be done by securely logging into “My Account” on our site. This function will also allow you to update any marketing preferences.

At TRIBUS, we love being able to interact with and chat to you through social media. However, we do not control the social media platforms or profile settings on them. Therefore we highly recommend that you set your privacy settings to your own specification and are comfortable with how personal information on those platforms will be used.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

TRIBUS owns or has permission to use the intellectual property rights in our Website and its content. These rights are protected around the world. All such rights are reserved.

Our website is legally protected, any attempts to store print or display TRIBUS content must be for personal use only. Any content that is shared commercially must be granted express permission to do so.

The TRIBUS logo and branding is protected by trademark, any attempts to duplicate or use commercially without permission may result in legal action.

LINKING TO THIS WEBSITE

We do not allow any commercial linking to tribus-watches.com that has not been pre-approved. Should anyone attempt this it could potentially damage or brand or contest our brand beliefs. If our website is featured or framed on any other site without our permission legal action may be taken.

Please Note: Do not post or feature any content that suggests TRIBUS endorses or approves without clearing it through the proper channels first. Failure to do so may result in legal action.

COMPLAINTS/GETTING IN CONTACT

Our customer service team are on hand to resolve any issues or queries you may have. Please get in touch with one of our helpful team by one of the following methods:

We will acknowledge your complaint within 24 hours via an automated email. A case handler will then look to resolve the issue within 5 working days.

LEGAL STUFF

TRIBUS have the right to amend, remove or vary our services and/or any part of the Website (including our Terms) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

USER GENERATED CONTENT

TRIBUS are always interested in collaborations and building partnerships with companies and individuals on social media and in person. On occasion we may offer our promotional services to feature content on our website or social media channels to generate exposure. Should you wish to take part and have content shared on our sites you must agree to the following terms:

  • TRIBUS can use your handle and content on Tribus-watches.com, and/or on any social media platforms (including but not limited to Instagram, Facebook and Twitter).
  • TRIBUS can edit, crop, adapt, enhance or modify the Content. However we will always collaborate to ensure both parties are satisfied before anything is posted.
  • You have the permission of everyone in the Content
  • You have the right to grant TRIBUS the above rights
  • You are 16 years of age or older
  • At any point the content can be removed from any site that we have control of at your request.

COMPETITIONS

Facebook competition to win a signed Roberto Firmino shirt:

Competition open from 6/11/2020 to 20/11/2020 inclusive. Entrants must follow the link in the post made by the official Liverpool FC Facebook group (www.facebook.com/LiverpoolFC) on 6/11/2020, and sign up to the TRIBUS email newsletter by filling out the Subscribe to newsletter box at the bottom of the page to enter competition. Only registered sign ups will be counted as a valid entry. One single entry per email address. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the competition repeatedly is prohibited. If we suspect that an individual has set up an email address to circumvent this rule, we reserve the right to disqualify all entries that we reasonably believe were generated by that individual. We accept no responsibility for any late, lost or misdirected entries and we cannot enter into correspondence with entrants who experience difficulties with entering online. Winner will be selected by TRIBUS at random by 30/11/2020 and notified via email. TRIBUS will announce winner in a Facebook posted the official TRIBUS Facebook page (www.facebook.com/tribuswatches). Prize is one Roberto Firmino signed LFC shirt. If for any reason this price is not possible to fulfil, a suitable alternative will be offered. No additional, further or other costs or expenses are included in any prize. Prize delivery will follow the announcement and will be arranged directly with the winner, we will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our reasonable control. TRIBUS and Liverpool FC reserve the right to stop this competition at any time and refuse fulfilment of the prize.

Instagram competition:

Competition open from 6/11/2020 to 20/11/2020 inclusive. Entrants must Like the post made by @liverpoolfc on 6/11/2020, comment on the post as instructed in the post caption, and Follow @tribuswatches to enter. Only social profiles that have completed all 3 actions will be counted as a valid entry. One single entry per social profile. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the competition repeatedly is prohibited. If we suspect that an individual has set up a fake social media accounts to circumvent this rule, we reserve the right to disqualify all entries that we reasonably believe were generated by that individual. We accept no responsibility for any late, lost or misdirected entries and we cannot enter into correspondence with entrants who experience difficulties with entering online. Winner will be selected by TRIBUS at random by 30/11/2020 and notified via Instagram direct message. TRIBUS will announce winner in an Instagram story posted to @tribuswatches – by entering the competition, entrants give permission for their social profile including photo and ‘@’ social handle to be shared on @tribuswatches and other marketing assets including other social channels, email and website. Prize is one Trent Alexander Arnold signed LFC shirt. If for any reason this price is not possible to fulfil, a suitable alternative will be offered. No additional, further or other costs or expenses are included in any prize. Prize delivery will follow the announcement and will be arranged directly with the winner, we will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our reasonable control. TRIBUS and Liverpool FC reserve the right to stop this competition at any time and refuse fulfilment of the prize.

Twitter competition:

Competition open from 6/11/2020 to 20/11/2020 inclusive. Entrants must follow @TribusWatches & RT the competition post made by @LFC on 6/11/2020 to enter. Only social profiles that have completed all 3 actions will be counted as a valid entry. One single entry per social profile. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the competition repeatedly is prohibited. If we suspect that an individual has set up a fake social media accounts to circumvent this rule, we reserve the right to disqualify all entries that we reasonably believe were generated by that individual. We accept no responsibility for any late, lost or misdirected entries and we cannot enter into correspondence with entrants who experience difficulties with entering online. Winner will be selected by TRIBUS at random by 30/11/2020 and notified via direct message. TRIBUS will announce winner in an Instagram story posted to @tribuswatches – by entering the competition, entrants give permission for their social profile including photo and ‘@’ social handle to be shared on @tribuswatches and other marketing assets including other social channels, email and website. Prize is one Andy Robertson signed LFC shirt. If for any reason this price is not possible to fulfil, a suitable alternative will be offered. No additional, further or other costs or expenses are included in any prize. Prize delivery will follow the announcement and will be arranged directly with the winner, we will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our reasonable control. TRIBUS and Liverpool FC reserve the right to stop this competition at any time and refuse fulfilment of the prize.